Return & Refund Policy
Effective Date: June 29, 2026
At Embrace Positivity, we want you to love your purchase. Please review our return and refund policy below before placing your order.
Digital Downloads
All digital product sales are final.
Due to the nature of digital products, we do not accept returns, exchanges, or issue refunds once a digital file has been downloaded or delivered.
If you experience a problem accessing your download or receive a corrupted file, please contact us. We'll gladly help resolve the issue.
Apparel (Print-on-Demand)
We accept returns on eligible apparel within 15 days of the delivery date.
To qualify for a return:
- Item must be unworn, unwashed, and in its original condition.
- Original tags (if applicable) must still be attached.
- Proof of purchase is required.
Once your return is received and inspected, we will notify you of the approval or denial of your refund.
Approved refunds will be issued to your original payment method.
Non-Returnable Items
The following items cannot be returned:
- Digital downloads
- Gift cards (if offered)
- Personalized or custom-made products unless they arrive damaged or defective
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll work quickly to provide a replacement or refund when appropriate.
Shipping Costs
Because we offer free shipping on all orders, there are no original shipping charges to refund.
Unless the item is defective or we made an error, customers are responsible for return shipping costs.
Contact Us
If you have any questions regarding returns or refunds, please contact us through the contact information provided on our store.
Thank you for supporting Embrace Positivity!